This Privacy Policy explains how we process personal data when you use our website, products, and services (collectively, the “Services”). “Personal data” means any information relating to an identified or identifiable natural person.
We process data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable laws (e.g., UK GDPR, CCPA/CPRA in California, LGPD in Brazil) where relevant.
3. Personal Data We Collect
Identifiers & contact data: name, email, phone number, postal address.
Account data (if applicable): username, credentials (hashed), preferences, settings.
Transactional data (if applicable): purchase history, billing details (processed by payment providers).
Marketing & communications: consents, subscriptions, interactions with campaigns.
Support data: messages, tickets, attachments.
Job applicant data (if applicable): CV/resume details, employment history.
We may collect data directly from you, automatically via cookies and similar technologies, and from third parties (e.g., analytics, identity verification, advertising partners) where permitted.
4. Purposes & Legal Bases
Provide & operate Services (Art. 6(1)(b) GDPR – contract).
Customer support & communications (Art. 6(1)(b) or (f) GDPR – legitimate interest to respond and improve).
Service providers (e.g., hosting, cloud, analytics, email, payment processing) under contractual confidentiality and data protection obligations.
Affiliates and group companies (if any) for internal administration and to provide Services.
Professional advisors (lawyers, auditors) and authorities when legally required.
Business transfers: in connection with mergers, acquisitions, or asset sales, subject to appropriate safeguards.
We do not sell personal data.
6. International Transfers
Where we transfer personal data outside the EEA/UK/Switzerland, we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses (SCCs), plus supplementary measures where necessary.
7. Retention
We keep personal data only as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. Criteria include the type of data, the nature of our relationship with you, and legal/operational retention needs.
8. Your Rights
Subject to conditions and exceptions under applicable law, you may have the right to:
Access, correct, or delete your personal data.
Object to or restrict processing.
Data portability.
Withdraw consent at any time (without affecting prior processing).
EEA/UK/Swiss users: You may lodge a complaint with a supervisory authority. In the Czech Republic: Úřad pro ochranu osobních údajů (Czech Office for Personal Data Protection), uoou.gov.cz.
To exercise rights, contact us at privacy@elos.example. We may verify your identity before responding.
9. Security
We apply technical and organizational measures designed to protect personal data, including encryption in transit, access controls, and security monitoring. However, no system is perfectly secure.
10. Cookies & Similar Technologies
We use cookies, pixels, and local storage to operate and improve the Services and for analytics and marketing (subject to consent where required). See our separate Cookie Policy for details and choices.
11. Children’s Privacy
Our Services are not intended for children under the age of 13 (or older, as defined by local law). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us to request deletion.
12. Changes to this Policy
We may update this Policy. We will change the “Last updated” date and, where appropriate, provide additional notice.
13. Contact
Questions or requests? Email privacy@elos.example or write to Americká 525/23, 120 00 Vinohrady, Prague, Czech Republic.